Shipping policy

🚚 Shipping Policy – New Visions

At New Visions, we are committed to delivering your orders efficiently and transparently. Please review our shipping policy below to understand how your order is processed and delivered.

📦 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is processed, you will receive a confirmation email with your order details.
Orders placed after 5:00 PM (Jamaica time) will be processed on the next business day.

🌍 Shipping Locations

We currently offer shipping:

Islandwide across Jamaica 🇯🇲
International shipping (selected countries)

🚚 Shipping Timeframes

🇯🇲 Local Delivery (Jamaica)

Estimated delivery time: 2–5 business days
Rural or remote areas may take 3–7 business days

🌎 International Shipping

Estimated delivery time: 7–15 business days
Delivery times may vary depending on customs and destination country

💰 Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.
Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.

📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.
You can track your package using the provided link.

📬 Delivery Information

Please ensure that your shipping address is accurate and complete.
We are not responsible for delays caused by incorrect or incomplete addresses.
If delivery is unsuccessful, the courier may attempt redelivery or contact you directly.

⏳ Delays

While we strive to meet all delivery timelines, delays may occur due to:

High order volumes
Weather conditions
Customs processing (for international orders)
Courier service disruptions

We appreciate your patience and understanding in such cases.

📦 Lost or Damaged Packages

If your order is lost or arrives damaged:

Contact us within 48 hours of delivery
Provide your order number and supporting photos (if applicable)

We will investigate and work towards a resolution as quickly as possible.

❌ Order Changes & Cancellations

Orders can only be modified or cancelled within 12 hours of placing the order
After this period, orders may already be processed and cannot be changed